Presented by Alan Beech, Beech Consulting, this 2-day Level 1 training course for repair service advisors is designed to equip new and seasoned front counter advisors with the knowledge and skills needed to excel in their role. By covering a wide range of topics, from the changing automotive industry and customer service to tire knowledge, vehicle inspections, maintenance, and the consultation process, this training will provide attendees with a comprehensive understanding of their responsibilities and how to perform their job effectively. Through practical exercises, including role-playing and handling client objections, attendees will have the opportunity to apply what they have learned and sharpen their skills. Whether you are new to the role or looking to improve your performance, this training will help you become a better and more confident service advisor, and ultimately contribute to the success of your shop.

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